Privacy Policy & Cookie Policy

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Privacy Policy

UK GDPR and Privacy and Electronic Communications Regulations (PECR):

Effective Date: 01-July-2025

This Privacy Policy outlines how Furnish Home Ltd. ("we", "us", "our") collects, uses, and protects your personal data when you visit our website furnishhome.co.uk, contact us, or use our services. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

Furnish Home Ltd

Company Registration No: 08698504

Registered Address: 86-90 Paul Street, 3rd Floor, London, England, EC2A 4NE

Email: info@furnishhome.co.uk

Telephone: 07856355678

We are a UK-based home improvement and renovation company offering services such as loft boarding, loft insulation, interior refurbishments, and more.

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2. What Information We Collect

We may collect and process the following data about you:

Personal details: Name, email address, phone number, address

Project or service enquiry data

Technical data: IP address, browser type, device information, and cookies

Marketing preferences (only if you opt-in)

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3. How We Collect Your Data

We collect data in the following ways:

Through our website contact/enquiry forms

When you call, email, or otherwise contact us

When you interact with us on social media

Through cookies when you browse our website

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4. How We Use Your Information

We use your personal data for:

Responding to your enquiries or quote requests

Delivering our services and fulfilling contracts

Improving our website and services

Marketing (only if you’ve given consent)

Meeting legal obligations

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5. Lawful Basis for Processing

We only process your personal data when we have a legal basis to do so, such as:

Consent (e.g. marketing communications)

Contractual necessity (e.g. to provide a quote, Building contract or perform a service)

Legal obligation (e.g. accounting or tax requirements)

Legitimate interests (e.g. improving our services)

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6. Sharing Your Information

We do not sell your data. However, we may share your data with:

Subcontractors or service partners (only if required to complete your job)

IT or web service providers (e.g. website hosting)

Professional advisers (e.g. accountants, insurers)

Government authorities if legally required

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7. How We Protect Your Data

We implement appropriate technical and organisational measures to protect your personal data, including:

SSL encryption on our website

Secure email and file storage systems

Access control to data internally

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8. Data Retention

We retain personal data only as long as necessary for the purpose collected, including:

Enquiries: up to 12 months

Customer records: up to 7 years (for tax/legal compliance)

Marketing data: until you unsubscribe

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9. Your Rights

You have the right to:

Access the personal data we hold about you

Correct inaccurate data

Request deletion of your data

Object to or restrict processing

Withdraw consent at any time

Lodge a complaint with the ICO: www.ico.org.uk

To exercise your rights, email us at: [Insert Contact Email]

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10. Cookies

We use cookies to enhance your browsing experience and analyse site traffic. You can manage cookie preferences via your browser settings. For more, see our [Cookie Policy].

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11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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UK GDPR and Privacy and Electronic Communications Regulations (PECR):

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Cookie Policy

UK GDPR and Privacy and Electronic Communications Regulations (PECR):

Effective Date: 01-July-2025

This Cookie Policy explains how Furnish Home Ltd. ("we", "our", "us") uses cookies and similar technologies on our website furnishhome.co.uk.

By continuing to browse the site, you agree to our use of cookies in accordance with this policy, unless you change your cookie settings.

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1. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work efficiently, enhance your experience, and provide information to site owners.

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2. Types of Cookies We Use

Type of Cookie Purpose

Strictly Necessary Essential for site functionality (e.g. security, form submissions).

Performance/Analytics Help us understand how visitors interact with our website (e.g. page visits, bounce rate).

Functionality Remember your preferences and settings.

Marketing Used to deliver ads relevant to you and track ad performance (e.g. via Google Ads or Facebook Pixel).

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3. Cookies We May Set

Here are examples of cookies that may be used on furnishhome.co.uk:

Cookie Name Purpose Duration

_ga, _gid (Google Analytics) Tracks visitor behavior anonymously 1 day – 2 years

cookie_notice_accepted Remembers your cookie preferences 1 year

fbp, _fbc (Facebook Pixel) Tracks ad performance and user interaction Up to 3 months

Note: Actual cookies may vary depending on tools/services installed.

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4. Third-Party Cookies

We may use third-party services (like Google Analytics, Facebook, Yell, or Trustpilot) that set their own cookies. These third parties are responsible for their cookies and how your data is processed.

Please review their privacy policies for more details.

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5. Managing Cookies

You can manage or disable cookies anytime through your browser settings. Here are links to common browsers:

Google Chrome

Firefox

Safari

Edge

Disabling certain cookies may impact your website experience.

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6. Updates to This Cookie Policy

We may update this policy from time to time. Any changes will be posted on this page with the revised effective date.

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7. Contact Us

If you have questions about our Cookie Policy, please contact us.

Furnish Home Ltd.